If the voucher you purchased is still within the cancelation deadline, you can cancel the voucher and receive a full refund in credits within 24 hours. If you have passed the cancelation deadline, no refund will be granted.
In the case where you are unable to redeem a voucher due to unforeseen circumstances or the merchant was unable to accommodate you, please contact our customer support team at 03-9212 5750 or email us at firstname.lastname@example.org or chat with us live.
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